Presidential Meadows FAQs

Frequently Asked Questions

Community Contacts

Presidential Meadows is professionally managed by Goodwin & Company. For any HOA-related questions, please contact us:

Architectural

Q: What types of exterior modifications can I make without association approval?
 All exterior modifications or improvements require approval through the association’s architectural control process. Submit an ACC application by logging into TownSq, selecting the Architectural Review tab, and submitting your project or completing the architectural request form.

Q: What is the application process and timeline?
 Once submitted, your application will be reviewed by the Architectural Control Committee (ACC). A response may take up to 60 days. Please provide as much detail as possible to avoid delays.

Q: How do I check the status of my application?
 If you haven’t received a response within 30 days, please submit a request via TownSq.

Board Meetings

Q: How do I find out when the next Board meeting is?
 Board meeting dates and times are posted in the News and Events section of TownSq. If you’ve registered your email, you’ll also receive meeting details via email.

Q: Where can I find recent meeting minutes?
 Meeting minutes are available under Documents on TownSq.

Common Areas

Q: What does the Association maintain, and what am I responsible for?
 Homeowners are responsible for everything within their lot. The association maintains all common areas and amenities.

Q: How do I report a common area maintenance issue?
 Submit a request via TownSq with a picture and details. You can track your request status in TownSq.
Alternatively, contact Customer Service at info@goodwintx.com or 855-289-6007.

Compliance

Q: I received a violation notice. Who do I contact?
Email compliance@goodwintx.com. Additional contact info is on your notice.

Q: How do I report a compliance issue?
 Submit a request via TownSq with details and a picture if possible. Only management and the Board can view these requests.

Q: How often does the compliance driver visit?
 Compliance drivers typically visit bi-weekly, with additional spot inspections.

Q: Is there a list of do’s and don’ts for tenants?
 The community’s Covenants, Conditions, and Restrictions (CCRs) are available on TownSq.

Documents

Q: Where can I find the governing documents?
 All governing documents are available on TownSq.

Financial

Q: How do I check my account balance?
 Log in to TownSq, or contact Customer Service (see above).

Q: How do I pay my assessment?

  • Option 1: Mail
     APRM – Presidential Meadows
     c/o Goodwin Processing Center
     PO Box 93447
     Las Vegas, NV 89193-3447
  • Option 2: TownSq
    Log in at www.townsq.io or use the mobile app.
     Select your account and click “Make a Payment” for options including open balance, recurring, or one-time payments.
     ACH and debit/credit cards accepted. Credit card payments incur a $1.50 fee plus 3.5% of the payment amount; e-checks incur a $1.50 fee.
  • Option 3: Bank Bill Pay
     Update your payee and address to the PO Box above. Include your account number and association code (APRM) in the memo.

Q: Can I pay with a credit/debit card?
 Yes, through TownSq (see above for fees).

Q: What is my property code?
 APRM

Q: When are assessments due?
 At the beginning of each quarter: January, April, July, and October.

Q: Why does my account show a negative number?
 A negative balance means you have a credit.

Q: Who do I contact about past due assessments or payment plans?

Q: What does my assessment pay for?
 Assessments cover operating expenses such as utilities, road maintenance, landscaping, amenities, insurance, and more.

Q: Where can I find my account number?
 On your billing statement or coupon book. If you can’t locate it, contact Customer Service.

Resales

Q: How do I get a lender questionnaire or resale certificate?
Order via Community Archives.

Q: How much does a lender questionnaire cost?
Visit Community Archives for pricing.

Q: I’m a lender and need a statement. Is there a charge?
Statements can be ordered via Community Archives.

Owner Information

Q: How do I update my contact information or mailing address?
 Contact Customer Service (see above) or submit a request through TownSq.

TownSq

Q: What is TownSq?
 TownSq is an all-in-one app for connecting with your community, managing your account, paying online, accessing news, submitting requests, and more.

Q: How do I register for TownSq?

  1. Visit https://app.townsq.io/ais/sign-up
  2. Enter your Account Number and Zip Code
  3. Provide your email and create a password

Q: I’m having trouble registering for TownSq. Can you help?
 Contact Customer Service (see above).

Q: How do I change my TownSq email preferences?
 Log in to TownSq, click your name in the top right, and select “Edit Profile” to update notification preferences.

Q: How do I submit a request in TownSq?
 Log in and click the “Requests” link on the left menu.

Q: I forgot my TownSq password. How can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.

If you need further assistance, please reach out to our team!